Shipping inquiries
Questions about shipping? Find answers regarding delivery times, shipping policies, and more to ensure your order reaches you smoothly and promptly.
FAQ
Have questions? We've got answers! Below are some of the most common inquiries our customers have. If you don't find the answer you're looking for, feel free to reach out to our support team.
How long does shipping take?
Shipping times vary based on your location. Typically, orders are delivered within 5-7 business days. You can track your order status through the shipping confirmation email.
Do you offer international shipping?
Currently, we do not offer international shipping. We apologize for any inconvenience and are working to make this available in the future.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. You will see the shipping cost before completing your purchase.
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you still need assistance, contact our customer service team for support.
Can I expedite my shipping?
Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during the checkout process.
Order Inquiries
Need help with your order? Whether you're looking to track, change, or return an item, find all the essential information to manage your orders with ease.
What is the return policy?
Our return policy allows for returns within 30 days of purchase. Items must be in their original condition and packaging. For more details, visit our Returns page.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's site.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed, we may not be able to make changes.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service team immediately with your order number and photos of the damaged item. We will assist you with a replacement or refund.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your information, but changes may not be possible if the order has already been processed.
How do I return an item?
To return an item, please visit our Returns page for detailed instructions. Ensure the item is in its original condition and packaging, and include your order number for reference.
Other faq's
Have other questions? From payment methods to gift cards, find answers to various common questions that can help enhance your shopping experience.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
How can I contact customer service?
You can reach our customer service team via email at support@dreamwiseglobe.com or by phone at 1-800-123-4567. Our team is available Monday through Friday, 9 AM to 5 PM.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.